CRM SPECIALIST
Description
We are looking for an experienced CRM Specialist who will focus on managing and nurturing relationships with our landlords. The ideal candidate has a strong background in holiday homes or hospitality and understands the importance of delivering a seamless, premium experience to property owners.
Responsibilities
- Manage and strengthen relationships with landlords on a daily basis.
- Handle all landlord inquiries, requests, concerns, and follow-ups professionally.
- Coordinate with Operations, Maintenance, Cleaning, and Finance teams to ensure smooth service delivery.
- Provide landlords with monthly performance reports, payments, occupancy updates, and unit status.
- Ensure a high level of landlord satisfaction and retention.
- Maintain accurate and updated records in the CRM system.
- Identify opportunities to improve the landlord experience and internal processes.
Requirements
- Minimum 2 years of experience in CRM, Account Management, or Customer Success within Holiday Homes or Hospitality.
- Strong communication and relationship-management skills.
- Excellent organizational and follow-up abilities.
- Ability to work under pressure and handle multiple landlords professionally.
- CRM software experience is a plus.
- Fluent in English; Arabic is an added advantage.